This Privacy Policy explains how euvip collects, uses, stores, and protects your personal data when you use our platform. We are committed to handling your information responsibly and in accordance with applicable data protection obligations under our gaming authority licensing conditions.
euvip uses 256-bit SSL encryption for all data in transit. Personal and financial information is stored on secured servers with access restricted to authorised personnel only. We do not sell your data to third parties for marketing purposes.
euvip collects only the personal data that is necessary for the purposes described in this Policy — account administration, KYC compliance, payment processing, responsible gaming obligations, and platform improvement. We do not collect data speculatively.
As a licensed gaming operator, euvip is subject to data handling obligations under its gaming authority licensing conditions, including mandatory KYC record retention and anti-money laundering reporting requirements. Some data retention is legally required.
euvip does not sell, rent, or trade your personal data to unaffiliated third parties for their independent marketing purposes. Where we share data with service providers (e.g., payment processors, KYC verification services), those parties are contractually bound to use it only for the specified service.
euvip will only send you promotional communications where you have opted in to receive them. You can update your marketing preferences at any time from your account settings or by contacting support. Opting out of marketing does not affect service-related communications.
You have rights in respect of the personal data euvip holds about you — including the right to access, correct, and in certain circumstances request deletion of your data. See Section 9 of this Policy for details on how to exercise your rights.
1.1 euvip ("euvip", "we", "us", "the Company") is the operator of the online gaming platform accessible at https://euvip.app ("Platform"). euvip is committed to protecting the privacy and security of the personal data of its users ("you", "Player").
1.2 This Privacy Policy ("Policy") describes: the categories of personal data we collect; the purposes for which we use it; the legal bases on which we process it; how we share it; how long we retain it; and the rights you have in relation to it.
1.3 This Policy should be read together with euvip's Terms & Conditions, which govern the overall legal relationship between you and euvip. In the event of any conflict between this Policy and the Terms & Conditions on a privacy matter, this Policy shall take precedence.
1.4 euvip operates under internationally recognised gaming authority licensing. Our data handling obligations arise in part from those licensing conditions, particularly in respect of KYC, anti-money laundering record-keeping, and responsible gaming safeguards.
2.1 Registration Data. When you create an euvip account, we collect: your full legal name; date of birth; residential address; email address; and telephone number. This data is required to create and administer your account.
2.2 Identity Verification (KYC) Data. To comply with our licensing obligations, euvip collects and processes identity verification documents including: government-issued photo identification (MyKad, passport, or equivalent); proof of residential address (utility bill, bank statement); and payment method verification documentation.
2.3 Financial Data. We collect records of all deposits, withdrawals, and wagering activity conducted through your euvip account. We do not store full payment card numbers; payment card processing is handled by certified payment processors. For e-wallet methods (Touch 'n Go eWallet, Boost, DuitNow), we store account identifiers necessary for transaction processing and withdrawal routing.
2.4 Gaming Activity Data. We record all betting and gaming activity on the Platform, including game sessions, wager amounts, win and loss outcomes, and bonus usage. This data is used for account administration, responsible gaming monitoring, dispute resolution, and regulatory reporting.
2.5 Technical & Device Data. We automatically collect technical data when you access the Platform, including: IP address; device type and operating system; browser type and version; session timestamps and duration; and referral source. This data is used for security, fraud prevention, and platform performance optimisation.
2.6 Communications Data. We retain records of communications between you and euvip customer support, including live chat transcripts and email correspondence, for service quality, training, and dispute resolution purposes.
2.7 Marketing Preference Data. We record your opt-in or opt-out status for promotional communications and your stated preferences where provided.
3.1 Directly from You. The majority of personal data we hold is provided directly by you — at registration, during KYC verification, when making deposits or withdrawals, when contacting support, or when completing preference settings in your account.
3.2 Automatically. Technical and device data is collected automatically when you access the Platform through our servers, analytics systems, and security infrastructure. Cookie and similar tracking technology data is collected in accordance with Section 7 of this Policy.
3.3 From Third-Party Service Providers. We may receive data about you from third-party KYC verification services, fraud screening services, and payment processors — for example, identity verification outcomes or transaction status confirmations. Such data is used solely for the purposes described in this Policy.
3.4 Publicly Available Sources. In limited circumstances relevant to anti-money laundering compliance or due diligence, euvip may access publicly available information such as sanctions lists, politically exposed persons databases, or adverse media sources.
4.1 euvip processes personal data for the following purposes:
5.1 euvip processes your personal data on the following legal bases:
6.1 euvip does not sell or trade your personal data to unaffiliated third parties for their independent commercial purposes.
6.2 euvip shares personal data with the following categories of third parties, strictly to the extent necessary for the specified purposes:
6.3 In the event of a merger, acquisition, or sale of all or substantially all of euvip's assets, player data may be transferred to the successor entity. euvip will notify affected players of any such transfer.
7.1 euvip uses cookies and similar tracking technologies on the Platform. Cookies are small data files stored on your device that help us recognise returning users, maintain session security, and analyse Platform usage.
7.2 Essential Cookies: Required for the Platform to function — including session authentication, security tokens, and load balancing. These cannot be disabled without affecting Platform functionality.
7.3 Analytics Cookies: Used to collect aggregated, anonymised data on how users interact with the Platform — page views, session duration, and feature usage. This data informs Platform improvement. We do not use analytics cookies to build individual user profiles for external marketing.
7.4 Preference Cookies: Used to remember your display preferences and account settings between sessions.
7.5 You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from accessing the Platform but may affect some features.
8.1 euvip retains personal data for as long as is necessary for the purposes described in this Policy, subject to mandatory retention periods under our gaming authority licence and applicable law.
8.2 Active Account Data: Retained for the duration of the account relationship and for a minimum period thereafter as required by our licensing conditions.
8.3 KYC & Financial Records: Anti-money laundering regulations and our gaming authority licence require us to retain identity verification and financial transaction records for a minimum of five (5) years following the end of the account relationship, or such longer period as may be required by applicable law.
8.4 Customer Support Records: Communications and support tickets are retained for a period of three (3) years to enable dispute resolution and quality assurance.
8.5 Marketing Data: Retained until you withdraw consent or for a period of three (3) years from the date of last engagement with euvip marketing communications, whichever is earlier.
8.6 After the applicable retention period expires, personal data is securely deleted or anonymised in a manner that prevents re-identification.
9.1 Subject to applicable law and our regulatory obligations, you have the following rights in respect of the personal data euvip holds about you:
You may request a copy of the personal data euvip holds about you. We will respond within 30 days of a verified request.
You may request correction of inaccurate or incomplete personal data. For account details, you may update certain information directly via your account settings.
In certain circumstances, you may request deletion of your personal data. This right is subject to our mandatory regulatory retention obligations — we cannot delete data we are legally required to retain.
You may request that we restrict processing of your data in certain circumstances — for example, while the accuracy of data is being contested or while an objection is pending.
Where processing is based on consent or contractual necessity, you may request your data in a structured, commonly used machine-readable format.
You may object to processing based on legitimate interests, including for direct marketing. Marketing opt-outs take effect immediately upon receipt.
9.2 To exercise any of the above rights, please contact euvip's data team at [email protected] with the subject line "Data Rights Request". We may require identity verification before processing your request. We will respond within 30 days and notify you if any extension is required.
10.1 euvip implements technical and organisational security measures appropriate to the nature of the data we process. These include:
10.2 Notwithstanding the above, no data transmission over the internet or storage system is guaranteed to be 100% secure. In the event of a data security incident that affects your rights and interests, euvip will notify you in accordance with applicable notification obligations.
10.3 You are responsible for maintaining the security of your account credentials. euvip will never ask for your password. If you suspect your account has been compromised, contact support immediately.
11.1 The euvip Platform is strictly for adults aged 21 and above. euvip does not knowingly collect personal data from individuals below the age of 21.
11.2 If euvip becomes aware that personal data has been collected from an individual below the minimum age, that account will be immediately suspended and the personal data deleted in accordance with our age verification and underage access procedures.
12.1 euvip's Platform serves players primarily in Malaysia. Where personal data is processed by our service providers in other jurisdictions (for example, cloud hosting providers or KYC verification services operating internationally), euvip ensures that appropriate data transfer safeguards are in place.
12.2 Such safeguards may include: contractual clauses requiring the recipient to apply data protection standards equivalent to those applicable to euvip; or reliance on the recipient's certification under a recognised data protection framework.
13.1 euvip may update this Privacy Policy from time to time to reflect changes in our data processing practices, regulatory requirements, or Platform features. The effective date at the top of this Policy indicates when it was last revised.
13.2 Where amendments are material, euvip will notify you by email to your registered address or by in-platform notification, providing at least 14 days' notice before the changes take effect.
13.3 The current version of this Policy is always available at https://euvip.app/privacy-policy. Continued use of the Platform after any amendment constitutes acceptance of the revised Policy.
14.1 For any questions, concerns, or requests relating to this Privacy Policy or euvip's data processing practices, please contact:
14.2 If you believe euvip has not handled your personal data in accordance with this Policy or applicable law, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.
Your Privacy Protected
euvip is Malaysia's premier online casino and sportsbook — live baccarat, 500+ slots, and EPL and Malaysia Super League betting, all in MYR. Your data is protected. Your account is secured. Play with confidence.
21+ only. Please gamble responsibly. euvip operates under internationally recognised gaming authority licensing.